Refund policy

At GyftPro, we aim to ensure customer satisfaction by working closely with our suppliers to provide a seamless shopping experience. Each of our suppliers has their own unique return policies, which may vary depending on the specific product or order. Many suppliers offer returns, while others may have a no-refund policy. For this reason, we encourage our customers to reach out to us directly so we can clarify any return policy specific to the product they ordered. If you need assistance with a return or refund, please contact our Customer Support team at support@gyftpro.com. We’ll be happy to guide you through the process, review the relevant supplier’s return policy, and determine the best course of action.

When Returns and Refunds May Be Available

  1. Damaged or Incorrect Products
    • If you receive a damaged or incorrect item, you must notify us within 15 days of receipt with photo evidence. Upon approval, we will coordinate with the supplier for the return, and they will cover return shipping costs along with a replacement or refund. Please note: if the product packaging alone is damaged but the item itself is intact, claims must be submitted directly to the shipping carrier.
  2. Address Entry Errors
    • If a package needs to be reshipped due to an incorrect address entered at checkout, any additional shipping costs will be the responsibility of the customer. We recommend double-checking all shipping information at the time of order.
  3. Missing Orders
    • If tracking indicates that a package has been delivered but was not received, customers should contact the shipping carrier directly to submit a claim. Orders are deemed satisfactory if no claim is made within 15 days of delivery.
  4. Late Shipments
    • If an order is delayed beyond the supplier's stated processing and shipping time, customers may request a cancellation and refund. Suppliers may notify us of extended processing times during high-volume periods (such as holidays), which may cause orders to ship later than usual.

Requesting a Return, Exchange, or Refund

If you need to initiate a return, follow these steps:

  1. Gather Documentation: Ensure you have a valid reason for the return or refund (e.g., defective item) and provide photo evidence of the issue.
  2. Contact GyftPro Support: Email support@gyftpro.com with the necessary details and supporting evidence.
  3. Return Authorization: Once our team verifies the request and obtains approval from the supplier, the product should be returned to the original address on the package. Customers must provide a tracking number for the return.
  4. Final Processing: Once the supplier receives the returned product and confirms receipt via the tracking number, a replacement or refund will be issued to the original payment method.

Please note that if a return is requested due to a change of mind, eligibility will depend on the supplier's specific return policy. If you have any questions or need further assistance, feel free to contact our support team. We’re here to help!